Frequently Asked Questions
Frequently Asked Questions
When will I receive my order?
All orders will be shipped within 1–2 business days after purchase, dispatched from Monday to Friday only.
Which courier do you use for domestic shipping?
We ship all domestic orders via UPS. Standard delivery takes 3–7 business days.
How long does international shipping take?
International orders are delivered by DHL, with a standard delivery time of 4–21 business days. Delivery times may vary greatly due to customs clearance.
Who is responsible for international customs fees?
Preppy Prodigy is not liable for any customs fees or duties generated from international shipments.
How can I check my order status?
Please contact us at DisonChowalter2753@hotmail.com Our customer service team will assist you.
Can I return, exchange or use alternative shipping methods?
Yes, please get in touch with our customer service team for returns, exchanges or other shipping arrangements.